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Terms and Conditions

Basic Terms & Conditions

  1. All reasonable efforts are made to ensure that the information provided on this site is correct and up-to-date. By accessing and using this site, you acknowledge and accept that your use of this site is at your own risk.
  2. We reserve the right to change all information on the site, including prices. You will be charged the price that was applicable at the time your order was made.
  3. We reserve the right to refuse an order if, for example, there is non-payment or if the address is incomprehensible, incomplete or deemed inaccessible by our delivery service team.
  4. If goods are not delivered or are faulty, we will only accept responsibility in accordance with our Return Policy. We will not be liable for any damages or losses resulting from human error or pet damages

Terms And Conditions


All reasonable efforts are made to ensure that the information provided on this site is correct and up-to-date. However, Gunu Pets Limited disclaims the existence of any express and/or implied warranties and makes no representation as to the accuracy or completeness of any information on this site. Gunu Pets Limited takes no responsibility and assumes no liability for the content of the site or for anything posted on or linked to it, including without limitation any mistake, error, omission, infringement, defamation, falsehood, or other material or omission that might offend or otherwise give rise to any claim or complaint.


Subject to the provisions of consumer protection legislation that cannot be excluded, Gunu Pets Limited accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, Gunu Pets Limited will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website. Where conditions and warranties implied by law cannot be excluded, Gunu Pets Limited limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.




The Customer shall ensure that the products are not used for any purpose for which they are not suitable and shall be fully responsible for exercising all necessary skill and care in handling and using the products. The Customer expressly acknowledges and agrees that Gunu Pets Limited assumes no obligation or liability for any advice or information given in relation to the products, and Gunu Pets Limited shall not be responsible for any inaccuracy or misstatement of any such information. The products shall be accepted by the Customer entirely at the Customer's risk. Some products may be a choking hazard to pets and children and the Customer is fully responsible for monitoring the proper use of products around pets and children, including following supervision and feeding guidelines as suggested by the manufacturer. Pets and children should never be left alone with products without adult supervision.


The materials on this site are directed solely at persons accessing the site from the Special Administrative Region of Hong Kong. Gunu Pets Limited makes no representation that any product or service referred to on this site is available, or appropriate for use for any other location.


Gunu Pets Limited has full discretion to review, edit or otherwise alter this site and any information contained on it, including but not limited to the Gunu Pets Limited Terms and Conditions, at its sole discretion and without notice.